Privacy Policy

Effective Date: 01 August 2024

1. Introduction

Safetyware Group Berhad (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the General Data Protection Regulation (GDPR), Malaysia’s Personal Data Protection Act (PDPA), Singapore’s Personal Data Protection Act (PDPA), and other applicable data privacy regulations.

2. Data Controller and Data Protection Officer

For the purposes of GDPR, the data controller is Safetyware Group Berhad. For inquiries related to data protection, you can contact our Data Protection Officer (DPO) at:

Contact Information:

  • Address: Plot 237, Lengkok Perindustrian Bukit Minyak 3, Bukit Minyak Industrial Estate, 14100 Simpang Ampat, Penang, Malaysia.
  • Email: [email protected]
  • Phone: +6 04-5023882

3. Information We Collect

We may collect and process the following types of personal data:

  • Identification Data: Name, date of birth, gender, and other identifiers.
  • Contact Data: Address, email, phone number.
  • Financial Data: Payment information, bank account details.
  • Technical Data: IP address, browser type, operating system, device information.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communication Data: Preferences in receiving marketing from us and communication preferences.
  • Comments: When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (hash) may be provided to the Gravatar service. After approval of your comment, your profile picture is visible to the public in the context of your comment.
  • Media: If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS).

4. How We Collect Your Data

We collect personal data through various methods, including:

  • Direct Interactions: Filling out forms, correspondence via mail, phone, email, live chat, messaging software, or otherwise.
  • Automated Technologies: Cookies, server logs, and other similar technologies.
  • Third Parties or Publicly Available Sources: From business partners, sub-contractors, analytics providers, and publicly available sources.
  • Comments and Media: When visitors leave comments or upload images.

5. How We Use Your Data

We use your personal data for the following purposes:

  • To Provide Services: Processing orders, managing payments, and delivering products and services.
  • To Manage Your Account: Maintaining your account, updating your preferences, and keeping you informed about our services.
  • To Improve Our Services: Analysing usage to enhance our website and services.
  • To Communicate with You: Sending updates, newsletters, marketing communications (with your consent), and responding to inquiries.
  • To Comply with Legal Obligations: Adhering to laws and regulations and cooperating with law enforcement.
  • Cookies: To save your name, email address, and website for convenience when you leave comments, log in, or edit/publish articles.

6. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
  • Contract: Where processing is necessary for the performance of a contract with you.
  • Legal Obligation: Where processing is necessary for compliance with a legal obligation.
  • Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.

7. Disclosure of Your Data

We may share your personal data with:

  • Service Providers: Third parties who provide services on our behalf (e.g., payment processors, IT services).
  • Business Partners: Partners who collaborate with us in delivering products and services.
  • Legal Authorities: When required by law or necessary to protect our rights or the rights of others.
  • Automated Spam Detection Services: Visitor comments may be checked through automated spam detection services.

8. International Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) or your home country. We ensure that such transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

10. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Comments and their metadata are retained indefinitely.

11. Your Rights

Under GDPR, PDPA, and other applicable laws, you have the following rights regarding your personal data:

  • Access: Request access to your personal data.
  • Correction: Request correction of inaccurate or incomplete data.
  • Erasure: Request erasure of your personal data under certain conditions.
  • Restriction: Request restriction of processing of your personal data.
  • Portability: Request transfer of your personal data to another party.
  • Objection: Object to the processing of your personal data.
  • Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided above.

12. Cookies

We use cookies and similar technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device when you visit our website. They help us understand how you interact with our site, improve your user experience, and provide you with personalized content and advertisements. You can manage your cookie preferences through your browser settings.

13. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

14. Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

15. How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. For users that register on our website, we also store the personal information they provide in their user profile.

16. What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

17. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email. Please review this policy periodically for any updates.

19. Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:

Safetyware Group Berhad

  • Address: Plot 237, Lengkok Perindustrian Bukit Minyak 3, Bukit Minyak Industrial Estate, 14100 Simpang Ampat, Penang, Malaysia.
  • Email: [email protected]
  • Phone: +6 04-5023882